Air conditioning services and equipment to keep you cool. Our content is intended to be used for general information purposes only. I would never use them in the future. Our goal is total comfort for total peace-of-mind, 24/7 - whatever the weather. All backed by around-the-clock Who is the owner of the PetroChina gas pipeline? Petro Home Services shares common values with our partner Habitat for Humanity as were both committed to helping families feel safe and more comfortable in their homes, said Jeff Woosnam, President and Chief Executive Officer of Petro Home Services. Did not rush. Petro - Overview, News & Competitors | ZoomInfo.com Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. Our customer service professionals, drivers and technicians all provide best-in-class services 24/7, whatever the weather, all designed with your comfort and savings in mind. We have been using this company since 1982 they are wonderful They come on time they work with you and do a great job. Additionally, HollyFrontier owns Petro-Canada Lubricants Inc. whose Mississauga, Ontario facility produces 15,600 . fix it quickly, which we really appreciated with outside temperatures so low. I'm hopeful that someone will read this and follow-up since I think the happy customers in my neighborhood are a good indicator of a company's quality. However, oil kept leaking from the boiler since his "repair" 3 months ago. Star is the nation's eighth largest retail propane distributor, serving approximately 200,000 customers throughout the Midwest and Northeast. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Over 100 years of heating, cooling and home service experience Local teams that are ready to fix problems fast Reliable emergency service and support We're here for you 24/7 in any weather They are professional. Petro | Better Business Bureau Profile Petro Home Services. Because of this profoundly negative experience, I doubt I will ever do business with them again provided it isnt unavoidable. Shame on us for not checking sooner but the bottom line is that they have been gouging us on pricing over 50% higher than the average in the area. They basically told me get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace. I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. I used Petro Heating and Air Conditioning Services to fix something. It was explained that after the 12 month period if I had overpaid I would receive a credit and if I underpaid I would have a balance. I use and would recommend them to anyone. We offer everything from equipment installation, to repairs and replacements. They called at 2:30, said they had one stop before me and would be here around 3:30. It did not make sense since there was no problem before his arrival. I emailed to the email address appeared on the new customer solicitation letter. indoor air quality, and more to improve your lifestyle. Love their staff. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. In order for the price of $6.15 to even be contained within that average would mean that there were companies charging less than $3/gallon, which is of course ludicrious. The one-hour program features market and geopolitical discussions with a rotating panel of influential voices including thought leaders, CEOs, policy makers and economists. Customer Service Supervisor. We have since called several times, insisting on speaking to a manager and concerned that Petro is using summertime highs to engage in price-gouging their customers. Was suppose to show up this morning and no show again. "Petro customer. Star Gas Partners, L.P. A thick, flammable, yellow-to-black mixture of gaseous, liquid, and solid hydrocarbons that occurs naturally beneath the earths surface, can be separated into fractions including natural gas, gasoline, naphtha, kerosene, fuel and lubricating oils, paraffin wax, and asphalt and is used as raw material for a wide . And that's the Petro promise. He was very professional and was able to asset the situation and solve it quick. I lost my heat on Sunday November 20, 2022. I ask to get out even before a delivery was made and they hold you at ransom for $400 in order to get out. Is Petro a gas or oil? That was not 100 gallons, I called PETRO OIL and the MANAGER tells me to shake my tank!! According to the tenant, it was just an annual service visit. I also was given a $125 credit as a new customer. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Say I lock in to a contract with them my oil won't go over $2 a gallon and if it goes lower I would get the lower price, but I never did. I tried to call to discuss the matter (basically that I only discontinued service because the terms I signed up under were not were not honored) and did not think I should be penalized for Petro's mistake (yes i undersatd that the credit was if i continued service for a year, which I would have done). While we, of course, remain interested in individually large opportunities, we are particularly excited that this disciplined approach has enabled us to buy so many smaller but highly attractive businesses. Over millions of years under high pressure and high temperature, the remains of these organisms transformed into what we know today as fossil fuels. They also charged me tax and i had to fight them on that. Petro also owns Meenan, Champion and Griffith. Thinking this must be a mistake I call Petro and am told that all payment plans end at that time and that 12 month payment plans are not issued beyond October. I want replace that first (so I can have CAC working until renovations begin), and then replace the other parts of the system in the house when the renovation is underway. Clear price gouging. With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. Since the beginning of Star's Fiscal Year 2000 (October 1, 1999), including these acquisitions, the Partnership will have purchased 18 propane and heating oil companies, representing over 60,000 customers and approximately 50 million gallons of annual volume at an aggregate purchase price of $58.4 million. Included in these seven companies were two propane distributorships, East Side Gas of Lawrence, Indiana and Blufton Propane of Blufton, Indiana, as well as five heating oil distributorships, including Schoen Fuel of New Jersey and four other independent companies, all based in Long Island, New York. I signed up for oil delivery in December as a new customer. Well guide you through the process. expression. PERIOD. They charge way too much for contract (start at $99 then increase by $100 each year) and does not cover much. Questions and Answers about Petro Home Services CEO - Indeed Called for service at 7:30 Monday morning. They do the job correctly. Worst company if you need customer service. Disclaimer. Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. Petro is the best. Petro Home Services. Copyright 2000 - 2023 Star Group, L.P. | Why is Petro Oil So Expensive It all comes down to the plans that they are offering their customers actually. Whatever it was, they fixed it. From the beginning, weve remained focused on striving to provide the best service in the industry building our products and service offerings to consistently meet our customers needs and expectations. There was no cost, we have a contract with them. Contact Petro | Petro heating oil, AC and total home comfort services Petro's large network, resources and local customer service professionals, drivers and technicians enables them to support your home heating oil and service . Natural gas services: use natural gas in your home? $6.509 / gallon for #2 oil. In 1992, we opened our first facility in Saint John focused on rebuilding gas pumps, acting as a central location for equipment distribution, and as home base for our service technicians. Our Locations | Petro Home Services Star Gas Partners LP said that another reason for Petro's financial difficulties . We have service plans, equipment installation and repair services to meet your needs. round. heating & air conditioning/hvac, heating oil companies. Petro Service Limited is accredited by Measurement Canada, an agency of Industry Canada, to perform inspections pursuant to the Weights and Measures Act. Jeff Woosnam "Petro Home Services shares common values with our partner Habitat for Humanity as we're both committed to helping families feel safe and more comfortable in their homes," said Jeff Woosnam, President and Chief Executive Officer of Petro Home Services. I was instead met with rude remarks and no solution. The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. Petro Star Inc. was formed in 1984 to fill a unique role in Alaska's petroleum market. Would be there on Tuesday, cancelled again. I need to replace my existing CAC with a new system once we begin renovation of my house later in 2017. Thats the Petro promise. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am an unhappy customer and I know I have choices and using this company is my worst choice. With over 100 years of experience covering the Northeast from Massachusetts to Maryland and Virginia, Petro is a full-service heating and home services provider that keeps customers warm in the winter, cool in the summer and save on energy costs all year About Petroservice | Petro Service Petro Home Services | Better Business Bureau Profile Petro also has a range of other services to keep you comfortable at home all year round: "We would like to commend your employee who came to our house during the big snowstorm in February, when our oil furnace went out late in the evening. To find more licensing information for your state, visit our, https://www.petro.com/petro-locations/al/hicksville-ny. Do not use them!! Petro Reviews (Updated May 2023) | ConsumerAffairs I called them first because some neighbors use Petro and are generally happy. Customer service person was very nice, but repeatedly told me that they sell complete systems only and do not replace components. Copyright 2022 Consumers Unified LLC. Petro staff is always courteous, professional and does the job right the first time. Home heating oil and propane services. Petro sells you a worthless service contract. Customer Reviews are not used in the calculation of BBB Rating. That's peace of mind. Their services contracts have taken a quantum jump in expense, but their service is the worst it has ever been. Don't renew your contract with Petro. Stewart (Tech #756) was great! A link has directed you to this review. A month later calls resume (in violation of TCPA regulations) now insisting I owe the $125 that I was credited as a new customer. Recently had a small oil leak and Vincent came out right away. We value your privacy. I was told what the payment would be based on what I had used in oil the previous year. Find your local office: See what services and offers are available in your area. 11/27/2018. Home Services in Phoenix, AZ. Our AC technicians will ensure that your new AC system is installed perfectly, or your current one is serviced or repaired, to run at peak efficiency and save you money. My husband and I were not told in advance what the price of delivery would be, but after the delivery was completed, we received this bill for almost twice as much as we were quoted for the price of oil that very same day. Given the high prices of oil this year I certainly would still have owed after a year but even with future deliveries I would have owed at least half the amount (my first payment was january so I would have made another seven payments).Upset that the terms I signed up under were different and was left having to pay two thousand dollars at a time i would have expected to be paying only a monthly payment, I asked to cancel my account.
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