Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. 2.3 Username and Password. Tickets came for 25/6/17. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. But is it legal for Viagogo to charge me such extortionate fees? You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. 4.2 Stolen Property. As far as viagogo are concerned person A can not cancel listings on person Bs account. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? 5.4 Making Adjustments. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 2.14 Substituted Seat Locations. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! This is so we can promote the sale of tickets and items that You list for sale. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. 2.16 Claims under the viagogo Guarantee. viagogo charge for cancelling sale. 2.9 Notification. Viagogo cancelled my sale and wants me to pay a fee They STILL are not active. Please remember that you will not be paid for this sale. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Tickets may be substituted with comparable or better seat locations with the Buyers approval. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Viagogo complaint: 50 euro charge of cancelled ticket sale. Especially for a more obscure event where they dont have huge turnover of tickets. Why do my tickets have someone elses name on them? 2.2 Registration. Why is the price printed on the ticket different to what I paid? You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. What is the viagogo complaint handling process? Sellers should use our automated online confirmation process. 6.10 Notices. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". by vinay 7 months ago. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 2.10 Seller's Confirmation. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 6.11 Permitted use. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. viagogo - Buy & Sell Concert, Sport & Theater Tickets Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. 2.12 Ticket Fulfillment. As I was told to send them to u asap so they'd have 'maximum selling time' This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. So why is it my responsibility that the buyer must go to the event having bought the tickets? The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. we are looking into it, had to call back again to be told still looking into it ! After reading a lot of negative reviews, I had second thoughts. 23rd May 2017 - tickets are available to download Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. viagogo charge for cancelling sale Report a violation. Claim it and get a lot of features. Can I pick up my tickets instead of having them shipped? . We are not involved in the actual transactions between Buyers and Sellers. Copyright (c) 2006-2023, viagogo AG. This charge is in addition to the amount originally paid for the tickets. Piggyback tickets may not be sold in the same listing. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. 5.4 Making Adjustments. I bought two tickets for $355.52 to Louis Theroux for the Melbourne venue on 19/01/2020 and thought I was buying it through My name is Georgette Roy of Fredericton, N.B. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. money was still taken out! Tag: viagogo charge for cancelling sale - reanything.com viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. I'm confused. viagogo charge for cancelling sale. To be a member of this Site, You must agree to accept the terms in this Agreement. After reading a lot of negative reviews, I had second thoughts. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. it says. 3.1 Accurate Descriptions. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 17th February 2017 - confirmation of ticket purchase The OP never checked properly on either of their accounts if the listings were cancelled. 3.3 Laws and Regulations. Profitable Tips About Online Casino Sites. Your prices were miss leading and a scam. Order ID [protected] When We receive an offer by bank transfer, We will check to see if the bank account is valid. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. Please note that service fee amounts may vary by event and are subject to VAT. You may find other users information to be offensive, harmful, inaccurate, or deceptive. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. There are still plenty of tickets available on the official site. 5.1 Investigations. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You may only use the Services if You can legally enter into and form binding contracts. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. 7.5 Miscellaneous. This is so we can promote the sale of tickets and items that You list for sale. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. I have received no contact re the rearranged date of the June event. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). If You do not qualify, do not use the Services. The revised version of this Agreement is automatically effective after it is initially posted on the Site. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. We take no responsibility for such issues. 6.1 No Warranty. This will be deducted from your next payment. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. 2.11 Ticket Fulfillment. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. I want a refund off $1393.43 you have taken my money! viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. We do not charge any fees for relisting tickets that you have originally purchased from us. viagogo charge for cancelling sale - kadinlarsokakta.org Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. viagogo charge for cancelling sale. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? We will not allow You to buy or sell tickets before You have registered with Us. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. We may investigate complaints and violations of our policies. 2.7 Payment Authorization. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 3.2 Other Information. 2.15 Substituted Seat Locations. We often link to other websites, but we can't be responsible for their content. Seriously people need to take responsibility for themselves. Email [protected]@gmail.com 2.16 Season Cards. You also agree not to separately contact the Buyer at any time for any reason. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. viagogo charge for cancelling sale. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. It was too late by the time we received your email to book things in. 6.3 Allocation of Risk. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. 3.2 Other Information. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. . The ticket was sold as 150 capacity, 2.10 Collecting Payment. Kind regards If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. 3.1 Accurate Descriptions. Tickets may be substituted with comparable or better seat locations without the Buyers approval. viagogo charge for cancelling sale - interiorstate.com In its FAQ for Can I cancel my sale? 16 interesting facts about mozart; chi st joseph medical records. We may also first deduct any amount you owe us from any amount we owe you. 6.9 Change or Suspension of Site. 2.5 VAT on Seller Proceeds. 6.7 Third Party Information. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. Hi i am very annoyed and feel very let down by your team. Such notice shall be deemed given one business day after the email is sent. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. 2.3 Username and Password. To sell tickets, a Seller lists the tickets in the Site database. Including any such items constitutes a material breach of these terms and conditions. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Share your photos and videos with others to prove the truth of your words. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts Yes No Contact Customer Support Regional Settings Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. viagogo charge for cancelling sale. 6.4 Release. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Please note this does not include any VAT that may be payable on fees We are required to pay. viagogo AG is registered in Switzerland, Company No. We will also add VAT on our fees as applicable. ; ; Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. This fee will be deducted from your payment. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. For Customer Service enquiries, please visit our help centre. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. We will also add VAT on our fees as applicable. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Note that Your payment may be withheld if you violate this clause. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. Editor, Marcus Herbert. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Note that this is separate from any Tax viagogo is required to charge on its fees. 4.1 Double Posting and Removal of Tickets. 6.3 Allocation of Risk. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. 6.2 Waiver of Consequential Damages; Liability Limit. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. 5.2 Violations, Termination and Suspension. I was told on your website that the fees are made clear but they were definitely not. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. After check out the price all the sudden had gone upto100. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 7.3 Additional Policies. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. 6.8 All Sales are Final. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Viagogo - didn't pay me for tickets sold through viagogo to adelle sale Search. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Note that this is separate from any VAT viagogo is required to charge on its fees. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 1.3 viagogo Guarantee. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo.