Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. ", "I'm a bit of a nerd. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Are there any specific action steps you would need to take to reach your goal of becoming a PA? ", "I'm very interested in clinical research. Therefore, any date prior to 2019 might not be accurate. Some patients need a lot of attention; some want less, and some need boundaries. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. Dental benefits. ", "I believe in volunteering in the community where you live. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. Nice! Also, I am organized, bilingual, and I have pharmaceutical knowledge. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Consider sharing how patients react to the way you communicate. Image source: Times Herald. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). "If I could expand my expertise in any medical specialty, I would choose anything within primary care. I also help the pharmacist with anything they needed from translating to ringing up customers. I like to manage my time to finish my projects on time. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. ", "Delivering bad news to a patient is very difficult. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. I grew up in a fairly homogeneous town in Montana. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. I also receive emails from different pharmacy pages with interesting articles.". Instead, I got permission to spend a day in a highly-rated clinic serving the same population. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. You also made sure to take action so that this did not happen again. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. "Whether I am doing an independent project or working in a team environment, I always give my best. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). Kaiser Permanente Consultant Interview Questions | Glassdoor I cope with these emotions by telling myself that it's not my story, it's the patient's story. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I was nervous that I was not using the proper equipment during high-exposure risk procedures. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. This is a great start! I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. My approach is to tune out the negativity and try to figure out why the personality is difficult. I was tasked with spearheading a task force. Take a few minutes to tell the interviewer a few things about yourself. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. We had a lot of concerns with patients not showing up for appointments when expected. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. I have always been great at working behind the scenes with the result being efficiency for others. Maybe you are a pen and paper person. Definition. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I understand and agree that Kaiser Permanente may verify any and all information that I provide. This is a personal and caring approach. Excellent! 91% said yes. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". Does it help you build trusting relationships with community members? With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. This process helped make our project a success in the end. It sounds as though you have exceptional patient service skills! Behavioral 3. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Well done! 3.2 (5 reviews) Term. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Kaiser has over 300,000 employees with a large diverse workforce. Most interviewers will interpret a cliche response like that as dodging the question. I had to submit my previous procedural logs and take a test. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Answer dates might appear two to three weeks before they were published. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. "I am usually the 'ideas person' in team projects. For 180 days, my employees were rewarded for coming to work 10 minutes early. "I once worked in a very difficult environment and toxicity really started with our leader. Unfortunately, the sales have shut down. Is this something junior staff can be involved in? It sounds as though you do everything possible to ensure your patients are set up for success. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. ", "From a young age, I was raised around a farm and animals are a huge part of my life. ", "I am happy with what I do as a pharmacy tech. He ended up requesting and receiving a transfer. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. These go above and beyond what it means to provide compassionate care. ", "I know this will come off as cliche, but it's truthful. "Early in my career, I was working a night shift with minimal staffing on our unit. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. Very nice answer. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. You can improve your response by assuring the interviewer that you have a flexible salary range, but that you'd like to be compensated appropriately based on your experience and performance record. She's fortunate to work from home, and makes about $32/hr w/ no degree. Then I organized and effectively communicated this information with my attending. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. This organization includes my scheduling, paperwork, and more. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Make them think we care about them as if they were our family members so that they will come back.". No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Kaiser Permanente Customer Service Specialist Interview Questions You are showing the interviewer that you are highly capable in either situation. I will receive an email with the related information any time there is a major headline about the healthcare industry. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. Truth is always key, so I will be honest and clear when communicating the news. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. If possible, pick a weakness that is not a core skill for the position you are interviewing for. What is important to them is that you are cognizant of your own personal shortcomings. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. Write a thank you note or email to all your interviewers. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. I get along well with others and work well as a team.". Perhaps you have a keen eye for detail. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. By initiating an open conversation with this person, we were able to uncover his need. If they want help, Ill help any way I can. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. Wonderful! I also check what's low and order specialty if it's a fast mover. I think the right answer is, 'of course, but not for long!' I consider myself to be a strong relationship builder and take pride in my people skills. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. ", "I am happy to hear that Kaiser Permanente values long-term relationships. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Kaiser Permanente is 100% focused on the service that they provide to their patients. ", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.".
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