but they want to play that silly "security reasons " game. Why am I going to have to go to to your store to get my weekly special circular? Hello this email is in regard's to a employee who blatantly dug his fingers into a pack of Nestle pumpkin spice cookies I purchased on 10/01/22. Here clients can delve deep into delicious meals, and taste. We spoke to the consumer today and they provided an updated mailing address for the request. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. I through away the bananas and food that shouldn't be wiped off. 38 complaints closed in the last 12 months. PITTSBURGH Giant Eagle is giving more shoppers a chance at buying discounted food to prevent waste. We had ordered two made to order coffees, one hot and one iced. Giant Eagle Berea customer service deserves no stars at all, Customers are rude and management lets them berate shoppers. States they care about work-home balance Pro diversity culture Giant Eagle Pharmacy offers consumers convenient options when it comes to filling and refilling prescriptions and specialty pharmacy needs. File a complaint. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. My cake was accepted the morning of however it was never prepared and I was left cakeless on my daughter's birthday. Verification can help ensure real people write reviews about real companies. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. So they trick you into thinking you must buy a lot to get a discount, but that's not true. Ok ..i put the items back in the cart ,told him he was being very rude and i didnt want the things anymore! When prescribed an injectable medication it is obvious that needles should accompany the medicine, Right! This person was watching everyone in the line as if they were stealing. Please update the website to indicate when a service is not available during regular business hours. Shed light on the availability of medication needs brought to someones attention. No courtesy phone call from this pharmacy to even tell me of this change whatsoever. 228 in Cranberry Township PA (the one by Target not out toward Mars). I have a family to feed and I am very upset. She didn't know how to remove it. On pick up on Dec17 prices increased. Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. Overall im frustrated, but I just want my money refunded. An item had part of the label ripped off of it which had the bar code on it. Giant Eagle grocery store, W Prospect Ave in Ashtabula, Ohio. So they make you think you must buy 4, but no, only one is enough. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. I just came back to Giant pharmacy after being with CVS. Retail Store Locations; Restaurant Hours; Department Stores; Government Sales and Auctions; . Desired outcome: Oh, and when I tried to buy the advertised buy 2, get 2 free of Pepsi 12 packs, it would not work, so I missed out on buying that deal and had to go elsewhere. Fresh food. I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. Additionally, I go to pick it up the second time and when asked where the needles are I am told they now need authorized, why not get the authorization together. Start your review today. A guy with a strange accent was very rude and started to yell at me. With the renovation that has taken place at the Rochester location (I don't mind utilizing the self check out) however, the staff are left to stand around and talk. I am first off disappointed by the new renovation. My prescription was not refilled. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Learn how the rating is calculated 1 complaint. So, off to Rite Aide i go! I know it is only one customer for giant eagle in Western PA so it doesnt matter to Giant Eagle but I am going to stop shopping at their stores all together. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. So they keep putting out thinking it's fixed. We have had many cakes from Giant Eagle and never had a problem like this. Plus sideclean parking lot, great attendants, friendly , great check out attendants mostly female that care! I get another sticker for my window. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. I have been going back and forth with customer service about a $10 bonus perk i never got. Also, why did i not earn perks on Dec. 17 and Dec. 22? Giant Eagle has been my primary grocery store for years and as it seems with the addition of (in my opinion not needed) hardware section, there are many products that are no longer available therefore causing me to now search out a new primary location. UPMC employees were notified that flu shots could be administered by any Giant Eagle Pharmacy on a walk-in basis. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I buy brand name wines and medicines and detergents at this store and its also in walking distance. View contact details and reviews for Giant Eagle Columbus at 6700 Hayden Run Rd, Hilliard, OH, or write a review. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Claim your listing for free to respond to reviews, update your profile and manage your listing. 54% of Giant Eagle employees are women, while 46% are men. I ordered my food and got my receipt. They have become more of a supermarket police force bordering on the ridiculous. Fine if she was a random teenager, but I cant shop with my child and talk with her?!? Click here to get notifications about new complaints of Giant Eagle. 261 7008. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. Pay is not enough and they use you as a tool rather than a hard working human being. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. another time i waited a while in the selfcheck line got up and was told i cant use it cuz i dont have a advantage card! I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Giant Eagle. International Association of Better Business Bureaus. I love that the fruit and vegetable selection is top notch. Giant Eagle - car wash I paid for a SHOWROOM car wash and parts of my car weren't even touched! I called the store. File a complaint. I realize shop lifting is rampant but I am an honest person and have been shopping there a long time. I never recieved them, yet I was still charged for ordering them. I. The only ones breaking the law were your employees, so you should probably inform your employees on the ADA law, because they all broke it when I informed them of my medical condition and how they are breaking the ADA law by harassment, discrimination and refusal of service of someone with a medical condition. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. Mandates are NOT law! Desired outcome: She hardly had a voice and could hardly hold her head up. Then I called. Management was okay in the beginning then it slowly deteriorated, into a $#*! Two weeks later (today) the same product cost me $6.39. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. Pros. I like the milk and meat being fresh but I gave two stars because 1. they sell off brands, you cannot find (for instance) brand name saltines. The service has always been rude, but now they have become even worse. (419 . It doesn't matter what department you shop in, employees are extremely rude, could care less about customers and are rude, obnoxious and can't think ahead to prepare for bakery or deli goods after a holiday. So I went to the self-checkout, and there I was harassed by two other employees. Ordered wife's birthday cake online, picked up in Glenshaw store on 11/10/22. Harrassing Women: Giant Eagle Greenfield Complaints: Confessions of a young female cashier in Distress Pittsburgh, Pennsylvania. In fact I am going there tomorrow for my flu shot, and my Moderna Booster ouchWe even have a StarBucks inside our Giant Eagle I have been a loyal customer of Giant Eagle , SquirrelHill , Pittsburg , PA , since our UPMC days in the late 1980s . This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. I can't help but to notice a 1 star for most of the reviews. The most common ethnicity at Giant Eagle is White (74%). Total waste of nearly $10. I wanted 2.5lbs She had already rung up half of my groceries before I noticedI went home and wiped down each food item with sanitizing cloths then soap and water. Working hours Fri 7:00 am - 10:00 pm Tue 7:00 am - 10:00 pm Wed 7:00 am - 10:00 pm . Mandates are NOT law! Giant Eagle is currently offering a promotion of 3x perks for members and 5x perks for pros through April 17, 2022. comment. Decided to give GE another chance only to be disappointed again. Anyone can write a Trustpilot review. For example, pharmacy business hours are 8a-8p. and come shop your damn groceries yourself and $#*! Claim it and get a lot of features. Working for curbside sucked. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. They shop my online order, I schedule a pickup, and they load it up. Upon explaining my concern, store associate said they are out of all items. That is a 70% increase. Giant Eagle reviews & complaints. So I had to leave my full cart in the aisle while I walked out and went across the street to Kroger who would never deny someone service because of health issues. Find 477 listings related to Giant Eagle Grocery in Washburn on YP.com. Only complaint is the pricing is high, occasional specials are good value, but by and large you can always find the standard staple groceries for less money elsewhere. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Block Spam Calls. I guess Heinen's will be my home store. Giant Eagle has extremely terrible customer service. So this made me wonder why a team member even recommended I do this to begin with. I received an e-mail that convinced me that Giant Eagle is not sorry for the racism committed against African Americans in your stores. The previous croissants were flaky and buttery, as they should be, but the recent ones were doughy and bready. The rudeness of store associate and unwillingness to help. The average employee at Giant Eagle makes $27,418 per year. Its unbelievably immoral and despicable! Featured Giant Eagle complaints Giant Eagle - Cooked chicken I ordered 2- (100 piece cooked chicken)for a post funeral family & friends gathering or repass. it is almost 2 months and haven't been able to use it, what do I need to do to use it, I have one for another vehicle and want to use this one, please advise, thank you, Desired outcome: 1. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. 2023 Trustpilot, Inc. All rights reserved. And bugs. Customer service transfers my calls around and it seems as though nobody can explain my transactions or what could have happened. Not only is it not obvious to this pharmacy but its oblivious to them. I would give no stars but a minimum of one star is needed. I would like to be refunded for the costs of the product I never got. As a matter of policy, BBB does not endorse any product, service or business. And having them in the store? Imagine my disappointment when, at 6:40pm, after making a special trip for the flu vaccine, I was informed that vaccines were only available from 10a-6p. Very abrasive. What they do NOT tell you is that now, if you buy one, it's down to $1.25! I also work for a pharmacy in the area for 5 years. Companies can ask for reviews via automatic invitations. Can the consumer advise which location she is referencing? Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. On Friday 8/12/22 I went to Giant Eagle on Broadview Rd in Parma Ohio to get some things for a family party. One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. I had to go to Kroger to get a cake for my granddaughter. I placed a pickup order for Feb 25, 8:30-9:00am window at #43 Township Of Pine store. good bye giant eagle. Normally bakery products are excellent. Pay for this replacement part that your car wash broke. I and others I've seen pick up the paper bags and the handles tear; bag falls. At first, it was alright, but it progressively got worse along the way. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. They Claim I've bounced to many checks and use a third party to make sure the money is there they just bounced 3 of mine and the bank said they never even came though my account plus they are so over Priced they lost my business. i had over one dollar on the advantage card for fuel perks for gas. We also ensure all reviews are published without moderation. I purchase gas food and liquor here often but honestly Im so mad that I will probably never return. So Giant Eagle, who sold me an unusable card, refuses to help me and punted me back to Columbia who also refuses to help me. Even the cheapest of car wash. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup & Delivery. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. Depending on your role and location, you might qualify for all or some of the following benefits. Customer care is no care Good meat but bags break and prices are too high, Wide selection, pretty good produce and meats, average quality store brand items. I was told i needed to spend $30 in 1 trip. Giant Eagle has terrible management, inconsistent and terrible favoritism. Then i was told i needed to spend $30 in 1 trip and $150 in total for the month. So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell? Products used:Your customer service stinks. Why is Giant Eagle pretending to care about their employees or customers when they refuse to have a sit down on how they threat us. 22 reviews of Giant Eagle "Store's nice and clean, including the parking lot. I just don't understand how this could happen. Giant Eagle, Inc. insights Based on 2,093 survey responses Areas for improvement Fair pay for job Sense of belonging General feeling of work happiness It was a job to perform Diesel Mechanic (Former Employee) - Bedford, OH - March 1, 2023 Was paid to perform a job that " WE" agreed to. Awful. Before the young man gave me the total, he asked me if I knew how much was on the June 16, 4 or 430ish pm heath Ohio You can use the phone app to let them know you are on your way. Overpriced! Desired outcome: I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. Our only son was born @ Magee Womens Hospital in Pittsburg . When I got to the store, the young man took my card in and re-ran it for payment. In our case the order was to be collected on Dec17, ordered Dec 15, and early December 16 website disallowed any changes. I was then instructed during the last most recent time to call in at least 3 days in advance to give the pharmacy a heads up when my next prescription would be sent in by my doctors office to help with these stocking issues. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. Desired outcome: It's a stupid idea to stop the weekly mailers. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. I wondered why she was on the floor at all if she was not going to help and was a getgo employee regardless if cashier or not! Because more often than not, they have what is needed and at a fair price! Tell us what you think about Giant Eagle, Market District, GetGo, Giant Eagle Pharmacy or Curbside Pickup & Delivery and we'll give you free perks! There is no answer over the weekend, so when I get ready to start the fight again on Monday, I check my $100 cards and showing on my app one has a balance of $0 and the other has a balance of $2.28. I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. Giant Eagle's Customer Service is despicable! Recent Google Reviews. Shame on you! This is actually about an experience my mother had with Giant Eagle. When you get there, your groceries are ready. The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! Theres no reason I should be getting the runaround like this from a big company like this. Opening hours, contacts and reviews for Giant Eagle at Washington Pike, Bridgeville, PA. View nearby places on a map. How convenient! Giant Eagle is an American supermarket chain with stores in Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. They told me that the manager of the store that I made the purchase at was the one supposed to handle the issue. If you have been a victim of such, contact a lawyer. The attendant looked to find it in the car wash and could not. Gain trust and grow your business with customer reviews. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! 3. Browse; Login . Hello Shop & Save. Immediately a woman who works there came over and started bagging my items while I was scanning them. Category Food & Beverages. NEVER GOING BACK, Desired outcome: - giant eagle chicken salad & giant eagle salsa, I new package if and when they come into the store, Car wash on Rt. I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. Read full review of Giant Eagle and 1 comment. I can not reply to emails. No everyone lives their life online. So, what does the staff do, they flip you off, argue and even have a pharmacist there that wants to fight because you call them lazy for not doing their job. Was looking forward to these, I bought them In the past and fell in love with them. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. More or less told tough. Other customers heard this and couldn't believe it either. Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . I gave her the substitutions and one additional item. The associate was extremely rude to me. I shop frequently at the Painsville OH location. I should have asked to speak to someone because Im guessing if my daughter was 12 it wouldnt have been an issue. I do not like going to this Giant Eagle! Very disappointing. I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save. Giant Eagle Grocery Store Hours and Location info near Indianapolis. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. Older lady mid 50s, blond curly hair, blue eyes. I will NEVER walk in a Giant Eagle again! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was very upset. Highly disappointed! Author: Pittsburgh, Pennsylvania. How does that help with a person that wants a grocery list AHEAD of time? in the whole process( 2nd attendant dark hair and eyes walked awayi went after him and asked to reis state my perks. Learn how the rating is calculated 1 complaint. For that, Im lucky! Phone number +1 724-258-5011. Team Leader Review. Their last call they said they had to talk to the pharmacist that did the transaction and they would return our calls, but never did. Share your photos and videos with others to prove the truth of your words. i don't have a complaint as much as need advice. Desired outcome: BBB is here to help. This was about 6:30pm. I am so disappointedthat the storewould sell something like this. I would recommend reaching out to the party you received this card from to seek any potential reimbursement. Giant Eagle Reviews based on similar designations 4.0 Senior Analyst (2) 2.8 Analyst (2) 5.0 Operations Analyst (1) 2.0 Sourcing Analyst (1) 4.0 Cashier (1) Senior Analyst in Bangalore Rural, Karnataka 4.0 posted on 02 Aug 2022 Likes Work life balance Sorted work Dislikes Monotonous work Work Details Work policy: 2 days/week from office Posted by giant eagle erie pa yorktown on Thursday, March 2, 2023. Review Of Franks Restaurant Hudson Fl 2023 . because most of these people are the same ones that don't wear a mask in public and are just using COVID an excuse to be lazy and be an $#*! Giant eagle614-337-02452900 stelzer Rd Columbus Ohio 43219Is the office I'm complaining about Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. Getgo employee do not have lunch break in 2 years. somehow the fuel perks vanished . Local grocery store in north eastern US. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . show of laziness coming from the higher ups. I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. According to our partners at TribLIVE.com, the grocery chain is expanding its partnership with Flashfood, an app that connects users to discounted food, in all stores. I think that's obvious, Dec 7 2022 I'll go to Kroger's from now on. It's so fast and easy. AND i understand some giant eagle's are charging for those bags! They said the move has diverted 350,000 pounds of food from reaching landfills about 130,000 meals. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. In recent years they've started carrying more organic and vegetarian products, which is great. I would like to see her position taken away from her transferred or fired she is a very snobby rude loud and rude, I went giant eagle to pick up some wine 5:45 pm. Tip for consumers:Please be nice to the people that serve you. It was 445 pm today and the sub sandwich area was not closing or anything I see lazy employees! This did not just happen, it's been over 3 years now. It's sad to see that people will accept eating a piece of edible paper. Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. Can you imagine what I think you can do with this lousy idea?! The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. It has been a reoccurring issue monthly. What happened to integrity and company loyalty. Spacious and very clean store. Procedure is simple and painless and the staff is ALWAYS pleasant. Wide selection of private brand goods. Their were no signs and so i stood in the pick up line for 15 minutes just to find out i needed to be in the drop-off line. He said he was sorry and didn't even know they were closed down?? Basic understanding of Giant Eagle's Business System (GE's version of the Toyota Production System). Your bakery dept crushed my 6 years whole birthday for that I will never buy from your establishments again, picked up ordered cake on April 23 2022 very disappointing they did the digital print cake split down middle before getting home writing was very sloppy and half was done in cursive and half done in print for what is being charged for these cakes there should be a little more time put in to them i use to love getting my cakes from here but now i will be looking else where from them. I took a brand new jacket to their dry cleaners, the stain was small when i brought it in, when I came back for it the stain had spread and made worse. Get the food ad on the mailers. I placed an online order for a cake at your location in cleveland on Chagrin rd. They never want to cut the meat that's available.
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