But the highest success rate weve seen is when owners hire a reputable timeshare exit company. they wanted to combine our 2 contracts - only problem is we have 1 contract not 2. wante to sell us rights to the Marina which is 5 years away from being built. Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy. We are also being told that even if we do get approved to cancel that we will not be credited our 25% deposit which is over $3, 500. I cannot even sell mine for $1. They have an office in Miami - which they do business from there. It does not guarantee you any actual access to a room for any amount of time. It was very overwhelming and confusing. This is multiple scenarios with the same story. Beware of timeshare scams in Mexico! But opting out of some of these cookies may have an effect on your browsing experience. Thanks. After being faced with such an unexpected expense my fianc and I decided that there was absolutely no way we could afford the "vacation package" that we had signed up for. I'd rather just pay for the SUV rental and enjoy my vacation. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. File a complaint to Sunset World Resorts & Vacation Experiences, Boulevard Kukulcan Km. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. 7. They refuse. How to Get Rid of Cancun Palace Resorts Timeshare? I'm in the process of calling the BBB and seeing what they can do. This scammers has to stop. to justify the additional $480 added to the $9, 815.00 balance. Hello I was scammed too. The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. In addition to these serious issues, other problems noted, included: Sunset World/Pura Vida Lifestyles Premier Cancun Vacations, Cancun Travel Unlimited,Sunset Group, PURA VIDA, club sunset cancun, sunset group, sunset royal Enticing people to buy a ripoff vacation packages, took my money $1625.00 for a membership, can't even access the website PURAVIDALifestyles, took upon themselves to terminate my membership . 3. That was enough though. We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. I keep calling but to no avail. I politely declined the offer. Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. As a result of this failure, we have not been able to exercise the membership privileges promised to us. How To Get Out of a Timeshare with Grandview Las Vegas? While staying at the all-inclusive hotel we booked in cash only cost about $1000 for the whole week for the two of us. 2. By providing my contact information and clicking submit, I am giving MyTimeshareExitReviews.com and its partners permission to contact me about this and other future offers using the information provided. They refused to show me these mysterious rules. How To Cancel a Vacation Village Timeshare? Our primary problems are: Search Close. Cancel a Hilton Grand Vacations Timeshare? email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). Did they finally move on? Sunset Groups ratings and reviews reflect all of these issues and complaints. They request upfront fees for their services from the get-go. BPREP 8500 Sunset is a company controlled by Korman Communities, which operates the AKA short term corporate rental business, and the Brookfield Property Group. However, it turned out to be more of a great rip off since everything they told us was a lie. All it says is "access to services". zillayh@gmail.com, We are also victims of Sunset Group. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. I would be very interested in a class action lawsuit also. 1. We are now being told to write a letter to "the board" who will review it and see if we are approved to cancel our contract. The whole thing is a rip off as far as I can tell and very stressful for anyone. Got a bill from Meridian Financial Services, Inc - DEBT COLLECTOR for $26, 307 yesterday.I am currently a victim of SUNSET WORLD RESORTS TIMESHARE fraud. Please contact me at zillayh@gmail.com. So many have been ripped off it's amazing that the Mexican gov't allows these crooks to continue to operate. If youre stuck in a Sunset Group timeshare contract, youre not alone. If a hurricane destroys the building, there is no required repair or fix. What should we do? If you are seeking to get out of Sunset Group timeshare, checking on their website and getting in touch with customer service is the first place youd want to start. How to Get Out of a Palace Resorts Timeshare? The company is owned by RCI and has timeshares in some of the most desirable vacation destinations. $2, 000 down t he drain. You can also try to sell your timeshare on your own. Signed, They are taking away their earnest money based on lies and misrepresentation. During our vacation at Sunset Fisherman, we met a few other people that also purchased a timeshare from this firm but at a lower cost (exact same package). In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. We decided to take advantage of this. Hopefully one day their tactics will end, I meant they are professional scammers. The Federal Trade Commission cautions owners each year that the main justification for timeshare exit scams is paying up-front expenses. Well! By continuing well assume youre on board with our privacy policy. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ Legitimate Exit Companies that Buy Timeshares? One common complaint against Sunset Group is that they make it very difficult to cancel your membership. In a class action lawsuit, if the plaintiff wins the case, then everyone who is involved in the class action is entitled to compensation. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. Its crucial that you learn how to identify a scam so can safeguard yourself and your finances in the future. Our mission is to help timeshare owners connect with the best timeshare cancellation company so we can eliminate scams in the timeshare industry. Search. I basically told the woman on the phone that I was reading posts about them and they were not good. Im praying one day there will be a law suit against them. I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. I kept writing down there numbers and showing them how they provided no value compared to what we pay just by renting. In terms of why its so hard to locate a timeshare exit program, class action lawsuits are one cause. They had us fill out a form and told us that is was in order to get our credit pulled to see if we could get a better percentage rate on our monthly payments. In some cases, your timeshare developer may offer an official exit program. I also sent registered letters immediately just to be sure and cover all angles. They started out at $300K for 4 weeks, plus you pay $99/per person per day every time you come, plus $1000 per year per week maintenance fees. A quick Google search shows that Mexican Timeshare Solutions practices fit right into those we consider shady and less than trustworthy. This is another forum with more complaints about this company: The 90 minute presentation took 6 hours and they tag teamed 3 sales people on us trying to wear us down. The tmeshare industry in Mexico is taking almost a Billion Dollars every year from Americans and Candians. And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. For example, one of their properties is Sunset Royal Beach Resort. She then offered "free tickets" to area attractions (deep sea fishing, theme parks, snorkeling, diving, etc) if we would attend a 90-minute presentation over lunch the following day. I said I'll keep an open mind. The first was to continue with the upgrade - which we did not want. My fianc and I looked at each other the entire time wondering why in the world we were doing this. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. Discover Riviera Maya Reservations for Non-Members Resort Select a Resort Check-In Mar02 Check-Out Mar04 Adults 02 Children 00 Member Promotions NEVER again, I feel sorry for the people who end up falling for the Royal Elite Timeshare trap. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. How to Get Rid of a Timeshare in Florida? In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. We were sucked in by their promise to get us a balcony for an inside cabin rate. All of the companies on our site have been thoroughly vetted so you can be sure youre getting the best possible service. Please visit this website (specially the video section) to know in detail how these companies operate. 3. If there is a lawsuit please let me know, I was a victim too. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. We achieve this by infusing our Core Values at the heart of each transaction and interaction with our Clients. Thank you for your time and if anyone has any further suggestion regarding how to solve this, please let me know. Take action now! 4. We kept telling them that we had some place to go and were late and we needed to leave. On the off chance that youre reluctant about a venture an open door, do some exploration prior to settling on a choice. Something is really off. Do not purchase a time share with this company. The plaintiff (or petitioner) notifies the defendant (or respondent) that they have started a court case against them by having them served with a complaint (or petition) and summons. Im praying one day there will be a law suit against them. It is sooo frustrating to know that business like these continue to exist and rob others of their hard earned money. Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. If you pressure them. (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. They just called my house. Ask to use the internet to download the real form from the IRS. You can explore this all the more effectively by reading past timeshare exit reviews. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. BIG MISTAKE! About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. Jan 06, 2019 4:36 pm EST. Always do your own due diligence and research any company youre considering doing business with. They are refusing of course, luckily my credit card company is standing by me right now and have pulled payment back. sunsetgrouplies@hotmail.com. The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. A. Any updates on this? The majority of resorts available through the interclub program were some of the worst rated resorts in the RCI manual. We have the same story as you. It does not guarantee any level of quality of the room. The combined costs was equal to or greater than what was being offer. I almost got scammed myself. If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. This turned out to be a Big Mistake! FRAUD (charge #2) - Pg. 4. Resorts International Marketing Corp. was not the rental program that was presented and that Sunset required us to pay an additional fee for. On 03/31/2021 ALEXIS MILLER filed a Personal Injury - Motor Vehicle lawsuit against SUNSET AUTOMOTIVE GROUP INC. We only suggest companies with high ratings and verified customer reviews. I refused to proceed and insisted travel package detail. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". In a lawsuit filed in San Francisco Superior Court on Tuesday, the Mid-Sunset Neighborhood Association alleges that the project's developer, the Tenderloin Neighborhood Development Corp.,. Thanks! BEWARE this is a scam. sunset group / fraud and dishonest. Sunset Group Class Action Lawsuits Avoid Timeshare Exit Company Scams Cancel Your Timeshare with a Trustworthy Company Summary Sunset Group, which also goes by Sunset Hotel Group and Sunset World, is a timeshare company with properties throughout Cancun and Riviera Maya in Mexico. Then told her I know they are scammers and not to bother me anymore. Were happy to help in any way we can. Please repost. I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. We trust this article has been useful. I have evidence showing the lies and how Sunset promotes its memberhsip. I am having the same issues with Sunset Properties bought in Nov should checked this sight out first! Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. Has anyone successful stopped paying maintenance fees? Customer service contacts and company information. Travel & Vacations. Some of them even claim that they can assist you with canceling your timeshare no matter what the case may be. Hi goaliemike, we are here in cancun, we were scammed. Our thought was this would be a great time to sell this timeshare and get a very generous price for it. Peruse the fine print and ensure all that in the agreement lines up with what you consented to prior to offering any cash. I would also be interested in any class action lawsuits or any way to getting our money back. Sunset Groups ratings and reviews reflect all of these issues and complaints. We review timeshare exit companies so owners can make an informed decision. That really shakes them up. Unfortunately, we couldnt find anything on the internet about an active lawsuit against the Sunset Group. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. Many dissatisfied customers have shared their bad experiences with the company online, and numerous class action lawsuits have been filed against the company over the years. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. We recommend you contact your timeshare developer directly and ask them to help you get out of your contract. I said "I said mail, not phone, not fax, and not email". I'll never agree to waste a full day of my vacation with these scammers again. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. Timeshares & Vacation Clubs. We then informed Mr. Hernandez of our intention to exercise our rights under Mexican law and cancel our contract. Eventually got the price down to something we thought we could actually afford. Were eager to assist in any capacity we can. Have you ever thought of a class action suit or is that possible for an American citizen to file a class action in Mexico? The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. I would very much like to escalate this and would be willing to be part of a class action suit, but I don't know where to go from here. I was scammed in May 2018. I only get emails. Everything said was identical, currently arguing with them to cancel the contract. I can't begin to tell what a horrible experience it was. Sunset World Resorts & Vacation Experiences - Contract, Sunset World Resorts & Vacation Experiences - Membership, Sunset World Resorts & Vacation Experiences - Fraudulent Sales Pitches!!!! Scammers will use deception, or false pretenses, to try and steal your personal information or hard-earned cash. We did not buy the all-inclusive. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. Instead of waiting around thinking the solution will present itself to you. One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people. We wrote up a cancellation document and presented it to Sunset Fishermen (which was easy since we were staying there). so we just put down a deposit and told that we have 5 days to cancel. Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. Anita Rigoni of US. Are you surprised, you shouldn't be. has a reference to a class action law suit filed in 2017 After this they charged our credit card and cashed a "check" payment for the same month's payment. After years of going we were surprised about 4 years ago and taken to Tres Rios for our week because of renovations at Sunset Fisherman. How To Write a Timeshare Rescission Letter? We were at this so called "90 minute presentation" for the entire day, almost 8 hours! I did hire a lawyer cost around $4000.00 he sent letters to the agency with little response. Since we had already paid for our first contract we felt we couldn't afford to let that go so when they offered to give us two other options we listened. Very unusual procedure. The tour was nice, then came the HIGH pressure sales pitch. 1. This may also include calls and text messages to my wireless telephone numbers. You can find these complaints online on different forums and review websites. This will surely increase the credibility of your complaint. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. We have NEVER even gotten a chance to use this timeshare so we decided to try the "buy back" option. Hopefully USA will read all of these issues; FBI please help . They are Unethical, dishonest and should be put out of business. I emailed the contract attorney that was at the meeting to inform him of our decision to cancel and if I sent an email was it legal and he said it was and there would not be a problem. So would I Earl. I cannot use my name but was scammed also. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. I'll keep you posted on how it turns out for us, but so far it is not looking good! There have been a few lawsuits Sunset Group has been involved in. Article 99.- The purpose of rehabilitation is to reinstate the person sentenced in civil rights, Please read and let me know what you think. Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. The organizations on our site have been all completely screened so you can see the difference between the companies we do and do not recommend. And you cannot trade your 'private residence' to go somewhere else if it is destroyed. They promise you everything and deliver NOTHING! The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds. Salesperson promises that they can rent out their weeks for over 4 times the price of the maintenance fee. Sunset Group is a family-owned timeshare developer. We were being scammed and taken advantage of financially. Hopefully one day their tactics will end, I meant they are professional scammers. This was also to be used for rental purposes to provide rental income for our timeshare as an investment. When I pressured them about a guarantee regarding the quality of the room and services they completely balked. I totally regret this. This never happened, so we wrote several additional emails to this firm. They fed us a nice lunch, we toured 2 very nice resorts, were served free alcoholic beverages and then it all began. These specialized businesses are designed to help get you out of your contract, usually for a fee. There is equity in the "purchase". If youve been a victim of wrongdoing by a company like Sunset Group, continue reading to learn more about what you can and should do to protect your rights and get compensated for your losses. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. UNAUTHORIZED ATTEMPT TO ACCESS OUR CREDIT CARD - 6/8/2010 documentation showed verification from our bank that Sunset tried not once BUT twice to access our Visa Card for $822 on May 17, 2010 & again on June 1, 2010 (which Sunset denied the first time I notified them regarding then they wanted to combine 2 contracts in 2018 into one and sell us more perks. Filing a dispute claim is also helpful especially if you have proof that you cancelled your contract within the 5 days time frame . I kept going back and forth with them. . If youre considering legal action against Sunset Group, you may be able to join a class-action lawsuit. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". By not allowing us to exercise our rights to cancel our contract within the time period set by Mexican law, Jose Luis Hernandez, Patricio Muldowney, Alvaro Cardena, Rosalie Silva, Jennifer Snyder, and other participating members of the Sales, Marketing, Management, and Legal staff employed by Sunset Fishermens violated Mexican law and committed fraud. Search. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. Thanks. We recommend you contact your timeshare company before working with a timeshare exit company. 1 of Membership Purchase Agreement shows balance financed as $9, 815.00, however Amortization schedule, pg. When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! This website exists because there are so many businesses just like Mexican Timeshare Solutions, and we wanted to make it easier for you to locate extra alternatives. Kukulcan Km. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. However, you may still be able to get out of your contract by exercising your rights as a consumer. Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. You will speak with two reps who tell you that they are giving a . Be sure to document everything and consult an attorney if you have any questions along the way. Responding to a Complaint or Petition. Some people have been successful using this method. At that point though I had caught them in so many lies and fraudulent claims that I just kept saying NO NO NO. In addition, recent customer reviews of Sunset Group say that they generally dont like this company and recommend staying away from its products altogether.
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